| About the Group Travel CompanyThe Group Travel Company is a boutique travel operation based in Launceston, Tasmania, and is dedicated to providing the highest quality tailor-made tours backed up by a total commitment to customer service. Having the ability to negotiate the most competitive prices, we are dedicated towards offering you the best value for money in group travel.The Group Travel Company's Commitment To YouWe rely very heavily on word of mouth and repeat custom for our tours, consequently it is imperative that we give our clients the best holidays possible. We provide complete financial security for all our clients and adhere to all government regulations concerning the safety of our clients’ money.
At the end of every trip, we provide our clients with a questionnaire that we urge you to fill in. We rely very heavily on our clients’ feedback to maintain and improve the quality of our tours. We do our utmost to make
sure that the information provided to you is accurate.
However things can change due to circumstances beyond our control. We don’t aim to be the most luxurious or the cheapest, but we do aim to give the best value.
Our Enquiriy ProcessOnce you have made contact with The Group Travel Company, we aim to provide you with an accurate quote for all aspects of the holiday within two working days, and to answer any additional questions you might have regarding the destination, or any element of the trip.
We will provide this information by email or by post, whichever suits you more. Please also feel free to call us with any amendments to your initial enquiry. Throughout the booking process you will have consistent access to the same booking agent, who will have first-hand knowledge of the destination you have chosen.Financial Security
The Group Travel Company is committed to providing you with the necessary financial protection through our IATA (International Air Transport Association) licence and TCF (Travel Compensation Fund Lic No. TAS058) membership. The TCF is a body formed to protect the travel consumer in the event that a travel agent experiences business or financial difficulties. The TCF regulates travel agents, provides compensation to consumers, and ensures that travel agents have and will continue to have sufficient financial resources to secure the right to trade.Our NameThe Group Travel Company is owned and operated by Travel Launceston Pty Ltd (ABN 47 009 579 042). The Group Travel Company has been created to offer specialised customer service in the growing area of group-related travel both in Australia, and around the world. | |
|