Booking Conditions

1. Definitions

"The Group Travel Company" means Group Travel & Special Events Tasmania.
"Conditions" means these Terms and Conditions.
"Customer" means a person, firm or corporation seeking to acquire Services from The Group Travel Company and if there is more than one of these, these Conditions bind them jointly and each of them separately.
"Departure Date" means the date scheduled for the Customer to Depart at the start of the Travel Arrangements.
"GST" has the definition given in A New Tax System (Goods and Services Tax) Act 1999 ("Act") or any amending legislation.
"Travel Arrangements" means the travel arrangements made by The Group Travel Company including all Products.
"Material Alteration" means a material change to the Travel Arrangements as determined at the sole discretion of The Group Travel Company.
"Products" means individual components of Travel Arrangements, such as accommodation, meals, transport, cruises and tours.
"Services" means the booking and payment services provided by The Group Travel Company in relation to Travel Arrangements; and
"Suppliers" means the party that is responsible for providing the individual Products.
"Tax Invoice" means a tax invoice which complies with the definition contained in section 29-70 of the Act or any amending legislation.

2. Basis of Contract

2.1 The Conditions apply exclusively to every contract for Services by The Group Travel Company to the Customer and cannot be varied or supplanted by any other condition unless expressly accepted in writing by The Group Travel Company.
2.2 Acceptance – Payment of a deposit indicates the Customer’s acceptance of the Conditions.

3. Booking your holiday

3.1 Quotes – will be provided in relation to a price for the Travel Arrangements. The quote is valid for a period of 7 days. The Group Travel Company, at its discretion, may impose an itinerary planning fee of up to AUD$100 per quote for tailor made proposals, fully redeemable against the value of the booking.
3.2 Deposit – a non-refundable deposit of AUD$50 per person (or other amount as advised) is required to proceed with a booking.
3.3 Any special fares utilised for carriers (airlines, cruise ships etc) must be paid for as per the carrier’s conditions.

4. Price Policy

4.1 Prices are subject to the quote provided.
4.2 Travel Arrangement prices are quoted for the entire package and itemised component costs cannot be given.
4.3 Credit Card Service Fees - apply to the total cost of your travel arrangements when payment is received by credit card. Service fees vary based on the credit card utilised.
4.4 Surcharges - the price of the Travel Arrangements is subject to the possibility of surcharges. Surcharges may be incurred (without limitation) in connection with: currency exchange rates, increases in Product prices, scheduled airfares, hotel and ground transportation charges, and any other increases in connection with the Travel Arrangements.
4.5 Surcharge increases greater than 10% - if the total price of the Travel Arangements increases by 10% as a result of surcharges, the Customer may cancel its booking within 14 days of the date of issue of a final invoice and obtain a full refund of all payments made to The Group Travel Company, with the exception of holiday insurance,any amendment charges previously incurred, and certain Suppliers.
4.6 Price Increase Guarantee - provided that The Group Travel Company receives settlement in full no less than 90 days prior to the Departure Date, it undertakes to absorb any price increases that may arise after that date. 4.7 Changes in the Australian Dollar - the financial commitments The Group Travel Company undertakes in order to offer the Price Increase Guarantee means that reductions in prices can not be made if the Australian Dollar strengthens.
4.8 Products not Utilised - no refunds are made in respect of Products not utilised, for example, accommodation, meals and sightseeing excursions.
4.9 Goods & Services Not Included - the following are excluded from the Travel Arrangement price; passport & visa costs, travel insurance, personal expenditure including drinks, laundry, room service, meals and gratuities, unless expressly included.

5. Payment

5.1 Final Payment – must be received by The Group Travel Company no later than 40 days prior to the Departure Date. 5.2 Where bookings are made within 40 days of departure, full payment must be made at the time of booking.

6. Amendments

6.1 The Group Travel Company will endeavour to assist if the Customer requests an amendment to the Travel Arrangement booking up to 40 days prior to the Departure Date subject to the following; (a) Amendment Charge – $25.00 per file may be applied to any Customer requesting a change to a confirmed booking. (b) Additional Charges – all other expenses incurred by The Group Travel Company may also be payable by the Customer at The Group Travel Company's discretion. (c) Any charges arising from a request for an amendment are payable by the Customer whether or not The Group Travel Company is successful in confirming the requested amendment.

7. Cancellations by the Customer

7.1 The Customer must give The Group Travel Company notice of any cancellation in accordance with the provisions contained in clause 10.
7.2 Charges – the following charges are payable by the Customer in accordance with the number of days prior to the Departure Date following notice being received by The Group Travel Company of cancellation:

Days prior to Departure Date	Percentage of holiday price payable
From booking to 40 days	Deposit forfeit
39 - 7 6 or less	30 to 80% 100%

7.3 Additional Charges – the Customer may incur further cancellation charges from some local agents and Suppliers.

8. Cancellations and Material Alteration by The Group Travel Company

8.1 The Group Travel Company may treat a booking as cancelled and levy cancellation charges if the Customer does not pay the balance of the Travel Arrangements price at least 40 days prior to the Departure Date,
8.2 Force Majeure - The Group Travel Company may, at its sole option, where circumstances outside of its control affect the provision of Travel Arrangements (such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) cancel scheduled Travel Arrangements at any time and may at The Group Travel Company's sole and absolute discretion: (a) offer the Customer alternative Travel Arrangements or Products of comparable standard as may be appropriate in the circumstances; or (b) if alternative Travel Arrangements or Products are not offered by The Group Travel Company, The Group Travel Company will make a full and prompt refund of monies paid by the Customer.
8.3 The Group Travel Company may charge a reasonable fee to cover the administration costs associated with providing alternative Travel Arrangements or Products.
8.4 Material Alteration - if a Material Alteration becomes becomes necessary with 40 days of the Departure Date for any reason other than the circumstances described in clause 8.2, The Group Travel Company will endeavour to offer comparable Products or a full refund of all monies paid by the Customer.

9. The Group Travel Company's Obligations and Liability

9.1 Booking Agent – The Group Travel Company acts as a booking agent for the Suppliers of Products and accepts no liability for any injury, loss, damage, accident, delay or irregularity that may arise to any Customer or third party resulting from the Customer's or third party's use of the Products. The Group Travel Company makes all reasonable enquiries to determine that Suppliers provide appropriate Products.
9.2 Except as specifically set out herein, any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, specification or performance of the Products or Services, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly excluded.
9.3 Circumstances Beyond our Control – if The Group Travel Company is unable to provide the Travel Arrangements as illustrated in the booking, or any Product agreed to be provided, it is not liable for any injury, loss, damage, accident, delay or irregularity arising to the Customer or any third party.
9.4 Loss – The Group Travel Company accepts no liability for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident delay or irregularity occasioned to the Customer while undertaking a Travel Arrangement, using the Services or arising from any booking.
9.5 The Group Travel Company strongly recommends that the Customer insure themselves against loss of deposit, cancellation charges, medical expenses and loss of personal possessions, and any other foreseeable loss or expense.
9.6 Nothing in the Conditions is to be interpreted as excluding, restricting or modifying the application of any relevant State or Federal legislation which cannot be excluded, restricted or modified.

10. Notice

10.1 A notice by the Customer must be in writing, and may be delivered by hand, sent by prepaid mail, sent by facsimile or sent by electronic means such as e-mail to the address or number specified.
10.2 A notice is treated as given to The Group Travel Company, when: (a) if hand delivered, when delivered; (b) if sent by prepaid mail, when received or within 48 hours after posting, which ever is the sooner, (c) if sent by facsimile, when facsimile machine confirms transmission; or (d) if by e-mail, when the e-mail is sent.

11. Governing Law

11.1 These Terms are governed by and are to be construed in accordance with the laws of the State of Tasmania and Australia.
11.2 Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the Courts and Tribunal of Tasmania and Courts entitled to hear appeals from those Courts and Tribunals.


The Group Travel Company (registered name: Group Travel & Special Events Tasmania) is a registered travel agent (incorporated through Travel Launceston Pty Ltd), an accredited tourism business, and a participant of the Travel Compensation Fund. Travel Agent License Number- TAS 058. ABN 47 009 579 042.